We accept Visa, Mastercard,
Discover, American Express, Paypal and Cashier Check/Money Order.
After we have
received the payment, we will undergo a fraud check to ensure
validity of the credit card, which may take up to 48 hours to
complete. Once that process is done, we will send out the
items (exception of weekend and holidays). We will send the package
using the shipping method you choose. Then we will email you a
number for you to
your package online or over the phone.
All of the
prices listed on our web-site are in US dollars and do not include the
mailing charges, unless otherwise stated.
are checked to be in proper working condition before sending out.
All product will be shipped within 24 to 48 hours from time of
payment, unless otherwise stated. All products will be
shipped via UPS or USPS.
We don't ship on Holidays. If you get your package a day or two
late, we will not refunds shipping charges.
are eligible for Refund/Exchange within 14 days of
All refunds are
subject to 20% Restocking Fee
Warranty coverage on bulbs
warranted for a period of one (1) year from the date of the
purchase. Warranty does not cover breakage due to improper
installation, shipping or handling.
Warranty coverage on ballast
igniters are covered by the warranty for a period of one(1)
year from the purchase date.
resulting from water damage, fire, acts of nature, misuse,
abuse, modification, improper installation, vehicle crash,
or any type of impact. Any modification to the system or
operating on a vehicle with a damaged headlight housing,
will void the warranty.
Xenon-Vision will not be responsible for damages to
automobiles resulting from the use, misuse, or inability to
use a Xenon-Vision product.
Repair or Replacement
product is suspected of being defective, please contact us
as soon as possible to try to resolve any problems before
they escalade. The returned product will be inspected by the
Xenon-Vision. If the product is found to be defective and
covered by this Warranty, it will be repaired or replaced at
Xenon-Vision. Any charges accrued for removal,
installation, or reinstallation will not be covered by this
Packaging & Invoice
for your warranty to be valid, you need to save the original
packaging of the HID Kit/Bulb packaging along with your
invoice stating the date of purchase. If you don't
have a copy of the printed invoice or copy of the email
invoice, we will honor the warranty if we have your order on
file. If you only have the invoice and not the
packaging, your warranty will be determine by our inspection
department. Please keep your packaging since it is required
for warranty exchange.
claims will be thoroughly considered and you will be
contacted promptly with a resolution.
Please contact us at
for more details on returning
How do I send the payment? / How can I make an
You may send payment by cashier check/money order, use
your credit card through our shopping cart or Paypal.com, if you wish
to phone in your order, you mall call our toll free 800 number to
place your order over the phone. You can make an order by clicking add
item and use the checkout when you are done shopping.
Do you ship to unconfirmed
address using PayPal?
Do you ship to different address besides
the credit card billing address?
No, We only ship
to the credit card billing address to prevent fraud.
If you need the product shipped to a different address, you
can call your credit card company to add a secondary
Do you accept COD or Credit Cards?
We do not accept COD. We do accept Credit Card.
Do you accept US dollars only or do you
accept other currency?
We accept US currency only and our site only show the prices in USD
Do you sell to separate customers or you do
Our main business is retailing but we also do wholesale, please email
firstname.lastname@example.org for wholesale pricing
What service are used to ship the product?
We use UPS/USPS to ship our products to customers.
Do you ship to APO/FPO addresses?
Do you ship International?
Yes, we are currently shipping aboard at this time to all
continent using USPS Express International Mail.
What are the shipping methods?
The methods are as follow:
USPS Piority Mail: (US only) (takes 2-3 days)
UPS Ground: (US only) (takes 1 to 5 days)
Will I receive a tracking number when the order
tracking number will be emailed to the e-mail address used on the
order when the product ships out.
For any kind of
question, please feel free to send us a e-mail email@example.com